–22%
patient wait times
An operating model redesign across 14 clinics, built with the people who run them every day.
The situation
Patients waited too long and nurses spent a third of each shift on paperwork that added nothing to care.
Leadership had tried incremental fixes for two years. Each one helped a little and none of them changed the trajectory.
What we did
We spent the first three weeks in the business, not in a meeting room. That gave us the data and the trust to propose bigger changes than anyone expected.
The result
–22% patient wait times, measured against the same period the year before.
Have a decision on the table? Let’s talk it through.
Start with a free 30-minute call. If we are not the right fit, we will tell you and point you to someone who is.